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Hear from our clients

We treat each client as a partnership

We engaged TIMA when we were desperately short of staff and with a call task list that was  growing every day. By outsourcing our member calls we ensured important member engagement was achieved and the backlog did not become an  unmanageable burden for the new staff. Where  TIMA has become indispensable, is with the  arrears and debt calls. Monthly, TIMA have more  than covered their costs by achieving impressive  statistics for reinstated Direct debits and arrears  collected. To have removed these jobs from the  club staff has not only improved the results, but  also extracted a difficult and often avoided job  that compromised the good relationships that had been built up in club.
Catherine Cook
Owner - Anytime Fitness Bicester
We’ve used Tima’s services since the start of this  year and thus far cannot find fault. Tima delivers a very professional and efficient service, which has  both freed up time for our teams to focus on sales and member engagement, and as owners gives us the peace of mind that the other side of the business is in good hands.
Jack Symons
Multi-Site Gym  Franchisee
I’m very pleased with the service TIMA have  provided, having them take care of the tasks  they do has resulted in increased productivity on  those tasks and has created space in the gym to  allow my teams to really focus on the member  experience and sales process. Wins all round!
Multi-Site Gym  Franchisee