We engaged TIMA when we were desperately short of staff and with a call task list that was  growing every day. By outsourcing our member calls we ensured important member engagement was achieved and the backlog did not become an  unmanageable burden for the new staff. Where  TIMA has become indispensable, is with the  arrears and debt calls. Monthly, TIMA have more  than covered their costs by achieving impressive  statistics for reinstated Direct debits and arrears  collected. To have removed these jobs from the  club staff has not only improved the results, but  also extracted a difficult and often avoided job  that compromised the good relationships that had been built up in club.