We provide support and help you succeed

fitness industry specialist
contact centre

TIMA can manage and drive member and prospect communications on your behalf. Driving KPi performance whilst giving time back to your club staff to focus on member engagement and face to face sales activities.

We perform
communicative tasks on your
behalf to help you succeed

years of Fitness Industry Experience
0 +

TIMA is owned and operated by over 40 years of Fitness Industry Experience. Our ownership group own 7 of their own gyms and our management team have over 20 years of club and sales management between them!

of revenue generated for clients
£ 0 m+

Combining a highly skilled and experienced team of “TIMA agents” with a sophisticated technological set up, TIMA was able to generate over £20M in profit for its client base.

domestic & international clients
0 +

TIMA have managed and driven member and prospect communications on behalf of over 40 of its clients all over the world.  

tima office meeting

our approach

strong rapport with your customers 100%
efficient communication 100%
strong focus on KPI's 100%

Our Services

personalised support services

All our service plans are be-spoke to each client – conceived in consultation with the business owner to ensure the service is targeting the desired KPI’s and outcomes.

Our 3 primary focuses

  1. Driving Overall Membership Fee Collection %
  2. Reducing Your Monthly Attrition Rates
  3. Increasing the quantity and quality of your sales appointment bookings

Some of our amazing clients & partners

Schedule a Free discovery call

Let us know your goals and challenges.
We can share insights, experience and offer support options.

Tima performs communicative tasks on behalf of its clients. From Sales Calls to Arrears collection, phone calls to Instagram messaging. We have a team of agents who are highly skilled communicators who can drive desired outcomes for the clients via a multitude of communication methods.

Outsourcing a set of tasks to Tima will drive the productivity of those tasks whilst simultaneously giving your in-house team more head room to focus on the tasks remaining in-house. Giving your overall productivity a substantial boost whilst also allowing your staff to focus their efforts on the tasks they best equipped to perform and have the most passion for.

We have our central office where the majority of our agents are based, they are equipped with a sophisticated technical set up that allows them to perform a variety of tasks across a variety of clients to the highest possible standard. We are always seeking ways to innovate and evolve to ensure we deliver the absolute best possible results for our clients at the best value

We operate on a dynamic pricing matrix with each client receiving a bespoke package based on their requirements and a range of variables – we will always work with our clients to identify clear ROI expectations with several options to allow our clients to make the best selections based on their own requirements and means

Tima is Maori for team – we believe this name represents our companies’ values. We treat each client as a partnership working with each other in as optimal a fashion as possible to drive a shared goal and business outcomes.

You can click here to fill out a brief form to book a discovery session with a member of our development team. We will respond to you within 48 hours to discuss your business requirements and explore any ways in which we will be able to support you in achieving your business objectives

Work with the best




James Crowson


Simon Parish

Co-Owner - Head of Operations and Sales

Carla DiMarino

Sales Executive

Hear from our clients

Don’t just take our word for it

We engaged TIMA when we were desperately short of staff and with a call task list that was  growing every day. By outsourcing our member calls we ensured important member engagement was achieved and the backlog did not become an  unmanageable burden for the new staff. Where  TIMA has become indispensable, is with the  arrears and debt calls. Monthly, TIMA have more  than covered their costs by achieving impressive  statistics for reinstated Direct debits and arrears  collected. To have removed these jobs from the  club staff has not only improved the results, but  also extracted a difficult and often avoided job  that compromised the good relationships that had been built up in club.
Catherine Cook
Owner - Anytime Fitness Bicester
We’ve used Tima’s services since the start of this  year and thus far cannot find fault. Tima delivers a very professional and efficient service, which has  both freed up time for our teams to focus on sales and member engagement, and as owners gives us the peace of mind that the other side of the business is in good hands.
Jack Symons
Multi-Site Gym  Franchisee
I’m very pleased with the service TIMA have  provided, having them take care of the tasks  they do has resulted in increased productivity on  those tasks and has created space in the gym to  allow my teams to really focus on the member  experience and sales process. Wins all round!
Multi-Site Gym  Franchisee