We engaged TIMA when we were desperately short of staff and with a call task list that was growing every day. By outsourcing our member calls we ensured important member engagement was achieved and the backlog did not become an unmanageable burden for the new staff. Where TIMA has become indispensable, is with the arrears and debt calls. Monthly, TIMA have more than covered their costs by achieving impressive statistics for reinstated Direct debits and arrears collected. To have removed these jobs from the club staff has not only improved the results, but also extracted a difficult and often avoided job that compromised the good relationships that had been built up in club.
