We reach out in an empathetic and understanding manner to your non-payee’s.
We will collect missed payments, reinstate direct debits and re-engage your members making club bookings for them at the same time
Our average client goes from collecting 90% of their membership fees to collecting 95% (with our fee being less than 1%!)
Tima clubs have gone from averaging 5.8% attrition each month to 4.3% That’s 18% less leavers every year!
Tima clubs have gone from averaging 5.8% attrition each month to 4.3% That’s 18% less leavers every year!
TIMA takes off the load of your team so that you can focus on what matters the most to achieve your key business objectives.
TIMA agents are highly proficient in effective communication with customers and can build rapport even with the most reluctant members.
TIMA’s communicative function will be build around your KPis so you can achieve your target sales goals faster.
We operate on a dynamic pricing matrix with each client receiving a bespoke package based on their requirements and a range of variables – we will always work with our clients to identify clear ROI expectations with several options to allow our clients to make the best selections based on their own requirements and means
Outsourcing a set of tasks to Tima will drive the productivity of those tasks whilst simultaneously giving your in-house team more head room to focus on the tasks remaining in-house. Giving your overall productivity a substantial boost whilst also allowing your staff to focus their efforts on the tasks they best equipped to perform and have the most passion for.
We have our central office where the majority of our agents are based, they are equipped with a sophisticated technical set up that allows them to perform a variety of tasks across a variety of clients to the highest possible standard. We are always seeking ways to innovate and evolve to ensure we deliver the absolute best possible results for our clients at the best value
Tima is Maori for team – we believe this name represents our companies’ values. We treat each client as a partnership working with each other in as optimal a fashion as possible to drive a shared goal and business outcomes.
